Best in Class Enterprise Community: Salesforce Trailblazers

At last year’s CMX Summit Erica Kuhl’s Building Community is Smart Business presentation was my favorite. She is the former VP of Community at Salesforce and was responsible for the meteoric rise of their Trailblazer community. I loved it because she delivered one cold hard community impact measure after the other. In summary, these are Salesforce’s Enterprise Community KPIs: Your customer view: – Increased ROI– Improved productivity– Accelerated …

Eric/Zoom if You Don’t Trust Us Why Would We Trust You?

Screenshot of Zoom CEO Eric Yuan webinar session where they don't allow chat or public Q&A

Zoom has gotten a lot of flack for their lack of security lately. They are actively trying to solve this. Zoom’s CEO Eric Yuan has written a blog apologizing and listing the steps they are doing to make Zoom more secure and rebuilt the trust of their users. In that post Eric promised a weekly webinar where we can ask him anything. So I joined last Wednesday. …

Seamless Online Community & Face 2 Face Event Integration

One of the most powerful ways to engage your community is to get them together face to face. It builds trust and a feeling of belonging. We are social animals, once you shook someone’s hand, your engagement with that person online is on a totally different level. One year coming back from SAP TechEd, I bumped into Matthias Zeller at …

4

SAP Inside Tracks stretch SAP’s Marketing Event Budget by $1.9 Million

It usually is really tough to quantify in actual dollar amounts the impact of a thriving community on a company. Regarding events, you can calculate how much they would cost if not organized by the community. In this post, I am going to demonstrate that the 39 SAP Inside Tracks that were held in 2017 stretched SAP’s marketing event budget …

1

Level Up Neptune Software Community

Happy to announce that I am helping Neptune Software with their community strategy. In this fast moving world a deeply engaged community may be the only lasting competitive advantage. Tell us what you think of the Neptune Software and our community by filling out this short survey. You may win a $50 Amazon gift certificate. Neptune Software has developed a …

3

Playful @ Work at SAP Inside Track Silicon Valley #sitSV

Some friends on this picture to the left nudged me to present at the SAP Inside Track Silicon Valley #sitSV happening on the 12th of September at the Hana House in Palo Alto. It is a Saturday, which guarantees that only really dedicated people will come, which makes the discussions and hallway conversations much more engaging. For work/life balance take …

June 19th Playcamp Keynote: Playfulness Connects the Enterprise

The other day I met Luke Hohmann the CEO of Conteneo. They are developing collaboration tools that use play elements to lead to a better outcomes for example for the San Jose city budget. I shard with him what I have been doing with the SAP Mentors and my thoughts around what difference playfulness can make in the enterprise. He liked it my …